1. Information We Collect

We may collect and process the following types of information:

a) Personal Information You Provide

Name

Email address

Phone number

Postal address (for billing or shipping, if applicable)

Payment information (e.g. billing, transaction details)

Health, medical or prescription information you share (if relevant to services)

Account credentials / login credentials

Any other information you choose to submit via contact forms, feedback, support requests, questionnaires, or during service interactions

b) Technical & Usage Information

IP address

Browser type and version

Operating system

Device type and identifiers

Pages you visit, time and duration of visits

Referrer URL (the site you came from)

Clicks and navigation paths

Cookies, tracking technologies, and similar usage data

c) Aggregated / De-Identified Information

We may aggregate or anonymize data so that it no longer identifies an individual. That data may be used for analytics, research, or improving our services.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

To provide and maintain the Site and services

To process orders, bookings, or consultations

To communicate with you (e.g. confirmations, updates, support)

To personalize your experience and improve the Site

To detect, prevent, or address fraud, security, or technical issues

To comply with legal obligations

To perform internal analytics, research, or reporting

To send you marketing information (where permitted and you have consented)

3. Sharing & Disclosure of Information

We may share your information under the following circumstances:

With service providers, contractors, or partners who assist us (e.g. payment gateways, logistics, analytics)

With healthcare professionals or third parties as needed to deliver services (only as necessary)

In response to lawful requests, judicial orders, or legal obligations

To protect our rights, safety, property, or those of others

In connection with a merger, acquisition, reorganization, or sale of assets

With your consent or at your direction

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

Recognize you when you return to the Site

Understand how you use and interact with the Site

Customize your experience

Track and analyze usage and trends

You may disable or block cookies via your browser settings, though doing so may affect your ability to use certain features of the Site.

5. Data Retention

We retain your personal information only as long as necessary to:

Provide our services

Comply with legal, accounting, or reporting obligations

Resolve disputes

Enforce our agreements

Once data is no longer needed, we will securely delete, anonymize, or archive it in a manner that protects against unauthorized access.

6. Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Examples include:

Encryption in transit (e.g. SSL/TLS)

Access controls and authentication

Regular security assessments and monitoring

Staff training and confidentiality obligations

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Children’s Privacy

Our services are not directed to children under 16 (or the age of majority in your jurisdiction). We do not knowingly collect or solicit personal information from children under that age. If we become aware that we have collected such data, we will take steps to delete it.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

Accessing the information we hold about you

Requesting correction or updating of your data

Requesting deletion of your data (subject to legal obligations)

Withdrawing consent where processing is based on consent

Objecting to or restricting processing

Portability of data (i.e. receiving your data in a usable format)

Opting out of marketing or promotional communications

To exercise these rights, please contact us (see Section 10).

9. Third‑Party Links & External Services

Our Site may integrate or link with third‑party services (e.g. payment processors, analytics). These third parties have their own privacy practices. We are not responsible for their practices. We encourage you to review their privacy policies.